Lead Airport Agent - Customer Service

Overview

Who we are:

Would you like to work for a stable, secure, and fast-growing airline where you will be stimulated, challenged, and have the opportunity to develop your career? If so, read on! Come and work with the best of the best at Envoy Air where you will join a team committed to providing outstanding service.

We offer:

Amazing employee flight privileges within the American Airlines global network

Training and development programs to take your career to the next level

Comprehensive health and life benefits (subject to location)

Responsibilities

How will you make an impact?

Responsibilities

Provide efficient, friendly service to all of our customers

Promote and sell air travel with American Eagle and American Airlines and/or one of our contracted carriers

Complete all necessary arrangements for accommodating passengers such as prepare itineraries, compute fares, issue refunds, prepare and issue tickets, check baggage, as well as collect excess baggage charges

Escort passengers from the terminal to and from the aircraft ensuring a safe path at all times

Complete all necessary arrangements for accommodating passengers with reservations, stand-bys, luggage, cabin availability, and in-flight supplies

Determine flight close-out time and prepare, complete, and check various flight forms for accuracy

Conduct agent observations and associate activities

Administers local training programs and is responsible for scheduling, manpower utilization as well as maintaining a safe, dependable and consistent operation

Maintains supplies and inventory control logs

Prepares customer correspondence, investigates discrepancies, and compiles statistical data for reports

Assist management in the completion of administrative duties and to acts a